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Ivass warns of opaque insurance sales by utilities and supermarkets, urging consumer vigilance

Executive summary: Ivass released an investigation revealing that insurance policies sold by utility and supermarket operators lack transparency and consumer awareness, accompanied by seven consumer tips. Mis‑selling of insurance can cause consumer financial harm, erode trust in alternative distributors, and may trigger regulatory sanctions or market conduct reforms.

Who is involved: Ivass, utility companies, supermarket chains, and consumers.

Likely next: Ivass may issue formal guidance or sanctions, utilities and supermarkets review their sales practices, and consumer groups monitor compliance.

An Ivass investigation found that insurance policies offered by energy companies and supermarket chains lack transparency and that many consumers are unaware they are purchasing coverage. The regulator issued seven practical tips to help shoppers detect hidden policies and avoid unwanted costs. The findings raise concerns about mis-selling in non‑traditional distribution channels and may prompt further regulatory guidance or enforcement.

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