AI-driven automation threatens gig workers by replacing human roles with chatbots, expanding precarious workExecutive summary: AI adoption is being used to replace human workers in gig and customer‑service roles, as illustrated by Klarna’s move to replace hundreds of jobs with an AI chatbot. The shift threatens the earnings and job security of gig workers and signals a broader trend of AI‑driven labour substitution across sectors. Companies such as Klarna, Volkswagen and other AI‑implementing firms; regulators and gig workers. More firms are expected to adopt AI for cost cutting, prompting regulatory debates and possible legislation on AI in employment.The Guardian reports that AI adoption is leading to the replacement of hundreds of gig and customer‑service positions with automated solutions, as illustrated by Klarna's move to cut jobs and deploy an AI chatbot. This reflects a broader trend of AI‑driven cost cutting across industries, raising concerns about job security and labour market stability.Connected developmentsVolkswagen confirms 28,000 voluntary exits amid AI‑driven restructuringEU signals intent to regulate AI in employmentOpen the full case file on Beyond →
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